お知らせ—INFORMATION—

2024-09-02Important Notice and Apology Regarding Potential Unauthorized Access to Accommodation Reservation and Sales Management System

We have been informed by our system vendor (hereinafter referred to as “the contractor”) that fraudulent third-party logins to our accommodation reservation and sales management system (hereinafter referred to as “the System”) have been detected for our dormy inn Higashimuroran property. These logins may have resulted in unauthorized access to the reservation information of some guests who booked through online reservation sites.
The details are still under investigation, but we sincerely apologize for any inconvenience or distress this issue may have caused our valued guests.

1. Overview
The contractor’s investigation has confirmed unauthorized access to personal data entrusted to it through the System. Some personal data was exported in CSV format, which is believed to be an attempt by the unauthorized party to steal information.

2. Investigation Details
The unauthorized access detected by the contractor is as follows:
(Investigation period: May 1, 2024 – August 1, 2024)
Dates: May 29, 2024, and June 29, 2024
Affected: Guests who made reservations through online booking sites with check-in dates between May 28, 2024, and November 28, 2024
Compromised guest information: Booking name, guest name(s), phone number, email address, age, gender, and stay-related information (Please note that credit card numbers were not included.)

3. To our customers
Regarding this matter, we will not send you any individual requests or confirmation emails.
If you receive a suspicious contact using our company name, please do not respond.
Please note that we will never ask for your credit card number, etc.

Guest Contact
dormy inn Higashimuroran
Phone: +81-143-41-5489
Email: inn-higashimuroran@dormy-hotels.com

Media Inquiries
Kyoritsu Maintenance Corporate Communications Dept.
Phone: +81-3-5295-7072

4. Actions to Prevent Recurrence
We are currently working closely with the relevant authorities to investigate the cause and take necessary measures to prevent any recurrence of such an incident.
Again, we sincerely apologize for the significant inconvenience and concern this may have caused to our guests.

dormy inn Higashimuroran